Enrolment
How to enrol
It's easy to enrol into our service, simply use the Xplor App for casual bookings or for permanent bookings, follow the 3 simple steps below.
Step 1:
You must use a computer to register. Registering cannot be done on your phone or tablet. You can only use your phone/tablet for booking the days (casual) or marking absent.
Step 2:
For families that do NOT have an existing My Family Lounge Account click on REGISTER to create your own My Family Lounge account.
For families who already have an EXISTING My Family Lounge account, skip the registration process and go to step 4.
Step 3:
Log into your MFL account and ensure your child's enrolment is completed, their immunisation history statement is uploaded and the direct debit requirements are completed. Once done, "Save and Submit" your child’s enrolment form online.
Please use the link below to access the Direct Debit form and upload it to your child's enrolment.
Step 4:
Permanent bookings:
You must do this in BOOKING REQUESTS on the MFL portal (computer) and click NEW REQUEST and follow the steps.
Casual bookings (Before, After and Vacation Care):
1. Download the MyXplor app (Home)
2. Log into your MyXplor app
2. Select the ‘Bookings’ icon at the bottom
3. From there select the session you wish to book
4. +New to the top right corner of the screen
5. Bookings
6. Select the child the request is being placed for
7. Select the date
8. Input time range or select all day/anytime
9. Place a comment for the administrators at the centre to view
10. Select Save (Note: Repeat process for each additional request)
11. Once completed, navigate to the cart to the top right of the screen
12. Select Request
13. Done
Step 5:
We will email you an invoice for the days you have been booked into. If you have long outstanding fees, your booking will be cancelled.
N.B.: If you wish to cancel any days, you must email us. You CANNOT cancel from your end. You can only mark as absent, which means you will still be charged for the day in full.
To mark your child/ren absent:
1. Log into your Xplor App
2. The sign in dashboard will display any bookings for your children for the day. From here, you can notify the service of late drop offs or absences to bookings by navigating as follows:
3. Through the bookings calendar, select the day/date
4. From the menu at the bottom, select the session
5. Select Absent
6. In the menu, select Absence or Holiday and pop in a comment if needed
7. Select Request
8. Done
To request a new permanent booking, you must do this in BOOKING REQUESTS – NEW REQUEST and follow the steps.
Please find below information regarding changes towards the Child Care Subsidy (CCS) in which will take effect from Monday 10th July 2023.
Families who are not registered with CCS
Australian Government Fact Sheet CCS
Creative Workshop and Music Lessons
If your child is enrolled into a Creative Workshop and/or Music Lesson, please complete the form below. You may return the form either via email or hand deliver the form to the Centre to authorise your child to attend their lesson.
Creative Workshop and Music Lesson Authorisation Form
